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SAP Certified Application Associate - SAP Sales Cloud Version 2 Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which Machine Learning insight shows sentiment detection of surveys and emails?

A. Business Text Intelligence
B. Machine Translation
C. NLP Classification
D. Profanity Check

Answer: C

Explanation:
NLP Classification is a machine learning scenario that can identify the language, sentiment, and other entities of tickets created from surveys and emails. It can also automatically populate the relevant fields in the ticket based on the extracted information. NLP Classification is part of the Machine Learning in SAP Cloud for Customer feature, which requires an SAP Service Cloud enterprise license or an Agent Console Add-On license. References = Machine Learning in SAP Cloud for Customer - SAP Online Help, Ticket NLP Classification section; How to set up Machine Learning Scenarios - SAP Service Cloud Version 2 - openSAP Microlearning, video transcript.

NEW QUESTION # 48
An Administrator has configured email channels for Sales Representatives to access when they are working directly in sales documents. What should the Sales Representatives expect when sending emails from the Lead email channel?

A. Sales representatives will not have access to the General email channel.
B. Sales representatives can also access the General email channel.
C. Sales representatives should request access to use the Lead email channel.
D. Sales representatives can also access the Opportunity email channel.

Answer: B

Explanation:
Sales Representatives can access different email channels depending on the salesdocument they are working on. For example, when they are working on a Lead, they can access the Lead email channel, which is configured to send emails from a specific email address and template. However, they can also access the General email channel, which is a default channel that can be used for any sales document. The General email channel is configured to send emails from the user's own email address and template. Sales Representatives cannot access the Opportunity email channel when working on a Lead, as this channel is only available for Opportunities. References = Configuring Email - SAP Learning, SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration - SAP Learning

NEW QUESTION # 49
What are the key features of Guided Selling Worklist? Note: There are 3correctanswers to this question.

A. Timeline
B. Advanced filter
C. KPI cards
D. Kanban view
E. Overview

Answer: B,D,E

Explanation:
The Guided Selling Worklist is a feature that helps you manage your opportunities in a more efficient and effective way. It allows you to view and update your opportunities in different views, filter them by various criteria, and access relevant information and actions for each opportunity. The key features of the Guided Selling Worklist are:
* Overview: This is the default view that shows you a summary of your opportunities, such as the number, value, status, and stage of each opportunity. You can also see the key metrics, such as the win rate, conversion rate, and average deal size, for your opportunities. You can use this view to get a quick overview of your pipeline and performance1.
* Kanban view: This is a view that shows you your opportunities in a board-like layout, where each column represents a stage of the sales cycle. You can drag and drop your opportunities from one column to another to update their stage. You can also see the value and count of the opportunities in each column, and the progress bar that indicates the completion percentage of each stage. You can use this view to visualize your sales process and track the progress of your opportunities1.
* Advanced filter: This is a feature that allows you to filter your opportunities by various attributes, such as account, product, territory, owner, priority, etc. You can also create custom filters and save them for future use. You can use this feature to narrow down your opportunities and focus on the ones that matter most1.
* Timeline: This is a view that shows you the history of your interactions with your opportunities, such as calls, emails, meetings, tasks, etc. You can also add new activities and notes to your opportunities from this view. You can use this view to review your past actions and plan your next steps2. This is not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
* KPI cards: These are cards that show you the key performance indicators for your opportunities, such as the expected revenue, weighted revenue, probability, etc. You can also see the trend and forecast of these indicators over time. You can use these cards to monitor and evaluate your opportunities2. These are not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
References = 1: How to use Guided Selling - SAP Sales Cloud, section "Guided Selling Worklist"2: Using Guided Selling to Work with Opportunities, section "Opportunity Overview".

NEW QUESTION # 50
Best Run Bikes has recently acquired Cyclo Clothing, and wants all of the Sales Representatives to fill a Lead Qualification Survey for all the Leads created for Cyclo Clothing. After you create the Playbook with Lead Qualification Survey, what is your next step?

A. Create a rule for Lead Source as Cyclo Clothing.
B. Create a rule with Account as Cyclo Clothing.
C. Create a rule with Account as Best Run Bikes.
D. Create a rule with Lead Qualification as Cyclo Clothing.

Answer: A

Explanation:
To assign a Playbook to Leads based on a specific attribute, such as Lead Source, you need to create a rule for that attribute in the Playbook configuration. In this case, you want to assign the Playbook with Lead Qualification Survey to all the Leads that have Cyclo Clothing as their Lead Source, which indicates that they are potential customers of the newly acquired company. Therefore, you need to create a rule for Lead Source as Cyclo Clothing in the Playbook settings. References = Using Guided Selling to Work with Opportunities, section "Rules for Playbook Assignment".

NEW QUESTION # 51
As an Administrator, which of the following Interaction filters can display as part of Customer Insights for Accounts? Note: There are 3correctanswers to this question.

A. Opportunities
B. Emails
C. Chats
D. Sales Quotes
E. Phone Calls

Answer: B,C,E

Explanation:
Customer Insights for Accounts is a feature that allows you to view and analyze the interactions and activities of your customers across different channels and systems. As an Administrator, you can configure the interaction filters that display as part of Customer Insights for Accounts. The available interaction filters are:
Chats, Phone Calls, Emails, Surveys, and Tickets. Sales Quotes and Opportunities are not interaction filters, but they are part of the Account Metrics that show the sales performance of your customers. References = SAP Service Cloud Version 2 | SAP Help Portal, In Version 2, Configure Customer Insights by defining personalized key ... - SAP Community

NEW QUESTION # 52
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Tom White Tom White

Biography

C_C4H47I_34 Test Simulator Fee - Reliable C_C4H47I_34 Practice Questions

2025 SAP C_C4H47I_34: Latest SAP Certified Application Associate - SAP Sales Cloud Version 2 Test Simulator Fee

SAP Certified Application Associate - SAP Sales Cloud Version 2 Sample Questions (Q47-Q52):

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