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2025 New CIS-ITSM Test Notes - High Pass-Rate ServiceNow CIS-ITSM Reliable Exam Practice: Certified Implementation Specialist - IT Service Management

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Earning the CIS-ITSM certification demonstrates that an IT professional has the knowledge and skills to implement ServiceNow ITSM solutions effectively. It is a valuable credential for anyone working in IT service management, whether they are a ServiceNow customer, partner, or employee. Additionally, the CIS-ITSM Certification is recognized globally, meaning that certified professionals can showcase their expertise to potential employers worldwide. By passing the CIS-ITSM certification exam, IT professionals can enhance their career prospects and contribute to their organization's success.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q46-Q51):

NEW QUESTION # 46
A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

A. Build report on SC Task table, Group by Variables for Computer > Extra memory
B. Build report on Task table, Group by Variables for Computer > Extra memory
C. Build report on Catalog Item table, Group by Variables for Computer > Extra memory
D. Build report on Requested Item table, Group by Variables for Computer > Extra memory
E. Build report on Request table, Group by Variables for Computer > Extra memory

Answer: D

NEW QUESTION # 47
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

A. Manually change the state to Closed.
B. Empty the "Assigned to" the "Assignment group" fields.
C. Automatically 7 days after being resolved.
D. Automatically 10 days after being resolved.
E. Click on the Complete button.

Answer: E

Explanation:
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.

NEW QUESTION # 48
A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers

A. Configure the number of days Resolved incidents automatically close property
B. Configure the incident lifecycle timeline property
C. Enable the auto closure of Incidents based on Resolution date property
D. Configure the incident Lifecycle flow script action

Answer: B,C

NEW QUESTION # 49
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object: Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?

A. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
B. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
C. SELECT Account__c, Program__c, Transaction_Date__c
FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3'
AND Program__c LIKE 'Shop%'
AND Transaction_Date__c=2019-05-31T00:00Z
D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z

Answer: A

Explanation:
Explanation

NEW QUESTION # 50
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

A. Change - P1 - Review
B. Change - Emergency - PIRQUESTION
C. Change - Emergency - Review
D. Change - Major Incident - Authorize
E. Change - Emergency - Authorize

Answer: C

NEW QUESTION # 51
......

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