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Exam H21-287_V1.0 Topic - Exam Topics H21-287_V1.0 Pdf

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q20-Q25):

NEW QUESTION # 20
In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A. Average Handle Time (AHT)
B. Customer Satisfaction (CSAT) score
C. Number of calls per agent
D. Agent occupancy rate

Answer: B

NEW QUESTION # 21
Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?

A. Microservices Architecture
B. Monolithic Architecture
C. Peer-to-Peer Architecture
D. Client-Server Architecture

Answer: A

NEW QUESTION # 22
Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?

A. UAP Client
B. Media Server
C. IVR System
D. CTI Server

Answer: D

NEW QUESTION # 23
The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.

A. False
B. True

Answer: B

NEW QUESTION # 24
In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A. Use a single database with robust row-level security filters per tenant.
B. Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
C. Implement separate virtual machines for each tenant, with dedicated application and database instances.
D. Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.

Answer: C

NEW QUESTION # 25
......

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